SALEH's CV
Profile summary
Accomplished Supervisor with 9 years of progressive experience in operations, customer service, and administration. Proven capability in managing customer service operations, directing daily kitchen workflows, and supervising security personnel. Dedicated to maintaining high operational standards and applying structured communication procedures across diverse environments.
Career highlights
Call Center Operations: Manages customer service operations and financial transactions as a call centre representative and cashier at Baba khanooj Sharjah, handling incoming customer inquiries while simultaneously processing payments and reconciling daily cash registers.
Restaurant Supervision: Directs daily kitchen operations at Baalbek Citadel Restaurant, managing culinary staff and food preparation workflows to maintain standard output across all dining locations.
Customer Service Management: Coordinates daily customer service operations, addressing buyer questions and processing merchandise orders directly at the retail counter at Supermarket al batroun Lebanon.
Team Supervision: Supervises a team of 8 personnel across multiple ranks during high-profile protection operations while coordinating directly with assigned leaders and officials for protected figures.
Key skills
Professional experience
Directs customer service operations and financial transactions as a call centre representative and cashier, overseeing incoming inquiries while simultaneously processing payments and reconciling daily cash registers.
- Prioritizes high-volume customer inquiries across phone channels to maintain service flow.
- Processes cash and card transactions accurately at the cashier station.
- Handles multiple tasks concurrently in a retail setting.
- Resolves customer issues by applying established communication procedures.
Directs daily kitchen operations for culinary staff and food preparation workflows to maintain standard output across all dining locations.
- Coordinates meal distribution schedules across multiple restaurant branches to ensure timely delivery of food items.
- Allocates kitchen tasks and oversees daily arrangements for food preparation staff.
Directs daily retail store service functions, overseeing counter operations, customer inquiry handling, and order processing workflows.
- Resolves customer questions and issues regarding store products and availability.
- Processes merchandise orders and manages transaction flow at the checkout counter.
Guided student learning within the Boys Section, supporting daily educational activities and classroom management across the school year.
- Delivered instructional lessons following the established curriculum for students in Lebanon.
- Maintained classroom discipline and evaluated student progress through assessments.
- Implemented customized learning activities to support students in the Special Needs Department.
- Managed accounting records and processed financial documentation for school operations.
- Executed bookkeeping procedures and updated financial data in company systems.
- Processed vendor invoices and verified transaction records against purchase orders.
- Supervises a team of 8 personnel across multiple ranks during high-profile protection operations.
- Coordinates with assigned leaders and officials for all protected figures in the country.
Education
- From to in Accounting and Informatics